Contact Centre Solution
1Lynx Solutions .752 contact centre solution provides a set of innovative information technologies.
About Us
1Lynx Solutions .752 is Malaysian owned company and has grown tremendously to an established organization in providing solutions and consultancy services for IT, Digital Tools & Social Media Interaction
Get A QuoteContact Info
- 1Lynx Solutions Sdn Bhd (1050549-P)
1Lynx 752 Sdn Bhd (1382890-U)
Unit L17-02, PJX-HM Shah Tower,
16A, Jalan Persiaran Barat,
PJS 52,46200, Petaling Jaya,
Selangor, Malaysia. - +603-74902178
- sales@1lynx-solutions.com
Contact Centre Solution
All-in-one Powerful Solution
For Your Business Needs
1Lynx Solutions .752 contact centre solution provides a set of innovative information technologies.
that allow users to manage the multiple channels, teams, and processes required to provide customers with an engaging experience. Typically, it connects channels like chat, email, voice, and social media into a single consolidated platform.
- Telephony platform
- Omnichannel
- Social media such as WhatsApp, Facebook Messenger, Telegram, Line, Viber, Twitter
- Chatbot
- Live bot
- FAQ bots
- Email - ITFS / local telco solutions
Internet Protocol Telephony
The Smart and Secure Data Communications
Internet Protocol Telephony (IP Telephony) is a technology-specific term to describe data communications using an internet connection. IP Telephony replaces traditional landline phone networks and telephone systems as it does not require any hardware. All we need is a stable internet connection, a robust network setup and a one-time download of an app for any device. From those applications that use IP Telephony, we can make phone calls for free over the internet, making communication much more effective.
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Cloud Designs
Internet Protocol Telephony
Features of Telephony Platform
Self-service
Have a project in mind? We will help you to plan, execute and coordinate your project!
Inbound, Outbound & Blended
Allow people in place to manage the calls via Multimedia Routing, IVR and AI-based Flows, and Preview/Power/Predictive Dialer.
E-Learning
Allow people in place to manage the calls via Multimedia Routing, IVR and AI-based Flows, and Preview/Power/Predictive Dialer.
Voice & Screen Recording
Safe and dependable solution to keep track of verbal agreements by recording two-way audio/screen from a phone call or online conference.
Quality Monitoring
Enable you to listen to calls to improve customer interactions with Speech Analytics and Sentiment Analysis.
Intelligent Routing
Smart platform that queues and distributes call interactions by applying each service’s routing rules and call flow routing scripts.
Real-time Reporting
Enable data transfer to multiple destinations without severely impacting the content quality via web browsers and mobile apps.
Quality Monitoring
Enable you to listen to calls to improve customer interactions with Speech Analytics and Sentiment Analysis.
Intelligent Routing
Smart platform that queues and distributes call interactions by applying each service’s routing rules and call flow routing scripts.
Real-time Reporting
Enable data transfer to multiple destinations without severely impacting the content quality via web browsers and mobile apps.
OUR PARTNERS
The Reliable & Strong-relationship Business Partners
We are pleased to collaborate with these trustful partners from different organizations and industries to deliver the best results for you.
